Terms and Conditions

Last updated: July 21, 2025

Effective Date: July 21, 2025
Website: http://kasturihandloom.com
Company Name: Kasturi Handloom
Owner: Mr. Ashok Jain

1. General

Welcome to Kasturi Handloom. By accessing or using our website and services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before making any purchase.

2. Products & Services

We specialize in a wide range of women’s clothing including:

• Bridal Lehnga

• Sarees

• Rajputi Poshak

• Lehngas

• Suits

• And many other ethnic wear products

All product descriptions, images, and prices are subject to change without prior notice. We strive for accuracy, but we do not guarantee that product descriptions or other content are always complete, reliable, or error-free.

3. Shipping Policy

• We ship across India and worldwide (international deliveries are subject to additional terms, customs duties, and shipping fees).

• Orders are delivered within 7 business days from the date of order confirmation.

• Shipping timelines may vary based on location, customs, or courier-related delays.

4. Return Policy

• We accept returns only if the product is defective, and proof of the defect (images/videos) must be submitted within 3 days of receiving the product.

• To initiate a return, please contact our customer support via WhatsApp or email at dandiyakasturi@gmail.com.

5. Refund Policy

• Upon receipt and verification of the returned item, refunds will be credited within 7 working days.

• Refunds will be made through the original mode of payment or bank transfer.

6. Replacement Policy

• Replacement is possible only if the received product is defective.

• Replacement should be raised within 24 hours and the replaced product will be delivered within 5-7 days.

• Customers can opt for a refund or replacement, depending on their preference and product availability.

7. Payment Terms

We accept the following payment methods:

• Online payments (via PhonePe, UPI, NEFT, RTGS, bank transfers)

• Payment on order confirmation (advance payment via bank or UPI)

• Cash (only for select in-person or confirmed orders)

All payments must be completed and verified before shipment. We do not offer Cash on Delivery (COD) at this time.

8. International Orders

• International customers are responsible for any customs duties, taxes, or charges applicable in their country.

• Shipping timelines and charges may vary. Contact us for specific international shipping requirements and terms.

9. Intellectual Property

All content on this website, including images, designs, text, and logos, are the property of Kasturi Handloom and may not be used or reproduced without written permission.

10. Limitation of Liability

Kasturi Handloom is not liable for:

• Delays in shipping due to third-party courier services or unforeseen circumstances.

• Minor color variation in products due to lighting or digital screens.

• Customer negligence in product use or care.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of the courts in Jodhpur, Rajasthan.

12. Contact Us

For questions, concerns, returns, or support:

Kasturi Handloom
Tripoliya Main Road, Inside Sojati Gate,
Jodhpur – 342001, Rajasthan, India
Email: dandiyakasturi@gmail.com
Phone/WhatsApp: 9413959769